Terms and Conditions

General Terms and Conditions

Document Number: General Terms and Conditions v2.0 Publish Date: 05/08/2026

1.0. Definitions

Account Customer: means the person or entity named on the Application form or Quote who has been approved for credit terms.
Agreement(s): means these General Terms and Conditions, the relevant Annexure/s (A, B, C, D), the Joint Credit Application Form and the Quote
Application Form: means the account application or service engagement form provided by Jumbo and signed (physically or digitally by the Customer).
Authorised Representative: means a person nominated on the Application Form otherwise confirmed in writing by the Customer as authorised to act on its behalf.
Bin(s): include skip bins, hook bins, site bins, and any other waste containers provided by Jumbo (as defined by “Supplier” or Jumbo) for hire and/or waste collection.
Change in Law: means any changes, amendment, introduction, or repeal of legislation, regulation, by-law, order or government directive that impacts the provision of Services.
Charges: means the agreed price payable for the Services and/or Goods, including any applicable delivery fees, disposal fees, taxes, levies, or additional charges.
Contractor: means any third-party engaged by Jumbo to supply Services or Goods (including but not limited to portable toilet hire, commercial waste services or Bin(s)) on behalf of Jumbo.
Commercial Waste Services: means the recurring or scheduled supply, collection, and disposal of waste using wheelie bins, front/rear-lift bins, bulk bins or similar receptacles for commercial or industrial premise.
Customer: means the person, company, or other legal entity engaging Jumbo to provide Services or Goods, whether as an Accounts Customer or Cash Sale Customer.
Default Event: means any event as defined in the Default clause (see Part A, Clause 9).
Equipment: includes Bins, portable toilets, wheelie bins, waste containers, and any other physical items supplied to the Customer by Jumbo or its Contractors for the purpose of providing Services.
Excluded/Prohibited Waste: includes but is not limited to asbestos, hazardous chemicals, explosives, radioactive materials, human or animal waste, and any other material not lawfully permitted for transport or disposal without special handling, licencing, or prior approval by Jumbo.
Goods: means any equipment, materials, or other tangible items supplied by Jumbo to the Customer.
GST: means the Goods and Services Tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Hire Order: means a request by the Customer for the hire of bins or equipment, whether made in writing, via phone, email, or electronic means.
Job Order: means a service order, booking request or instruction issued by the Customer for the supply of Service and/or Goods.
Personal Guarantee Deed: means the personal guarantee document required by Jumbo where applicable, executed by a guarantee in favour of Jumbo.
Privacy Notice: means the notice issued by Jumbo in accordance with the Privacy Act 1988 (Cth), outlining how Customer information is collected, stored and used.
Portable Toilet Hire: means the hire of mobile, self-contained toilet units supplied and/or serviced by Jumbo or its authorised contractors.
Purchase Price: means the amount payable by the Customer to Jumbo for the Services and/or Goods as outlined in the Quote or Tax Invoice.
Related Body Corporate: has the meaning given in the Corporations Act 2001 (Cth).
Services: means any service provided by Jumbo to the Customer including, without limitation, bin hire, waste disposal, tipping, processing, and delivery of recycled material.
Site: means the location specified by the Customer for delivery, collection, or performance of the Services.
Supplier or Jumbo: means Jumbo Resources Pty Ltd (ACN 695 924 282), Jumbo Bins Pty Ltd (ACN 696 820 470), Jumbo Crushing Pty Ltd (ACN 696 819 100), Jumbo Recycling Pty Ltd (ACN 696 821 511), and/or any of their current and/or future related entities, trading names and Related Body Corporate involved in providing Services.
Tax Invoice: means the invoice issued by Jumbo to the Customer in respect of the Services and/or Goods.
Terms: means this Agreement and any applicable annexures as amended from time to time.
Waste: means any materials delivered to or collected by Jumbo for disposal, processing, or recycling excluding Excluded/Prohibited Waste.
Site-Based Waste Acceptance Criteria: means the current acceptance conditions published or notified by Jumbo in relation to waste materials accepted at its facilities.

2.0 Acceptance of Terms and Conditions

2.1.

These Terms apply to all Services and/or Goods supplied by or on behalf of Jumbo, including by not limited to:

Bin and equipment hire;
Tipping and waste disposal services;
Supply or delivery of recycled materials;
Portable toilet hire;
Commercial waste services

2.2.

These Terms:

Supersede all previous agreements, proposals, and communications between the parties;
Apply to the exclusion of any terms issued or referenced by the Customer; and
Prevail over any conflicting provisions in Quotes, Purchase Orders, or correspondence, unless expressly agreed in writing by Jumbo.

2.3.

The Customer is deemed to have accepted these Terms upon the earliest of:

Signing the Application Form, Quote, or Agreement;
Paying any amount towards the Services and/or Goods;
Instructing Jumbo (verbally or in writing) to proceed;
Entering a Jumbo premises for the purpose of delivery, tipping, collection, or disposal;
Accepting delivery of Equipment or Services arranged by Jumbo or its Contractors.

2.4.

Where required, the Customer must execute and return a Personal Guarantee Deed and Privacy Notice prior to the commencement of Services unless:

Payment has been made in full prior to supply; or
Jumbo waives this requirement in writing.

2.5.

Any quotation issued by Jumbo (including verbal, written, or electronic) is not binding and may be varied or withdrawn at any time before acceptance of a related order.

2.6.

Quotations are valid for 30 days from the issue date unless otherwise stated. Jumbo may update pricing at its discretion after this period.

2.7.

Jumbo reserves the right to accept or decline any order, in whole or in part, at its sole discretion.

2.8.

Where Services are requested via phone, email, SMS, or any other informal method, and fulfilled by Jumbo, the Customer is deemed to have accepted these Terms whether or not a signed Quote or formal agreement exists.

3.0 Authority

3.1.

The customer acknowledges and agrees that:

No representation, warranty or promise made by Jumbo or its representatives (whether orally or in writing) will be binding unless expressly set out in these Terms or agreed in writing by Jumbo.
The Customer has not relied on any statements, advice or representations made by Jumbo or its personnel that are not incorporated into this Agreement.

3.2.

These Terms constitute the entire agreement between the parties and supersede all prior negotiations, representations, arrangements, or understandings, whether oral or written.

3.3.

The Customer warrants that:

The person accepting these Terms (whether by signing, placing an order or otherwise) is duly authorised to bind the Customer; and
All information provided to Jumbo by or on behalf of the Customer is true and accurate to the best of the Customer’s knowledge.

3.4.

The Customer is solely responsible for ensuring that any of its personnel issuing instructions to Jumbo or accepting delivery of Services and/or Goods have the required internal authority to do so. Jumbo is entitled to rely upon such instructions as being authorised without further enquiry.

3.5.

The Customer must not, and must ensure that its personnel do not, knowingly mislead Jumbo or act fraudulently in any dealings related to this Agreement. Jumbo reserves all rights to seek compensation, cancellation, or recovery of costs arising from any fraudulent or dishonest conduct.

4.0 Pricing, Charges and Payment

4.1.

The Charges payable for the Services and/or Goods will be:

As stated in a valid Quote accepted by the Customer; or
If no Quote exists, as otherwise agreed in writing or charged as Jumbo’s prevailing rates at the time of supply.

4.2.

Unless otherwise stated, all Charges are exclusive of GST. The Customer must pay the applicable GST amount in addition to the Charges.

4.3.

Charges may include (without limitation):

Hire Fees;
Delivery, transport and tipping fees;
Waste disposal and environmental levies;
Service or maintenance charges;
Additional fees for overfilled bins, access issues, non-compliant waste, or special handling.

4.4.

Jumbo may, by written notice, increase its Charges during the term of engagement, including due to:

Increases in fuel, transport, disposal, or government costs;
Changes in law or environmental levies;
Changes to the Customer’s location, service frequency, or waste type;
Contractor price adjustment (where applicable); or
Any other cost reasonably incurred by Jumbo in providing the Services and/or goods.

4.5.

Any such price increase will take effect either on the date stated on the notice or if no date is defined then 30 days after the Customer is notified in writing, unless the Customer terminates the Agreement within that notice period in accordance with Clause 9.

4.6.

Jumbo may apply minimum hire periods or minimum charge thresholds depending on the type of Service and delivery location.

4.7.

Where the Customer fails to pay by the due date:

Interest may be charged at a rate of 10% per annum, compounded daily;
Administrative fees may be added to cover internal recovery costs;
Jumbo may suspend, withhold, or cancel any part of the Services until payment is received in full.

4.8.

Jumbo may charge the Customer’s nominated credit card or bank account where a direct debit or card authority has been provided, including for:

Overdue balances;
Additional fees under these Terms;
Failed collection or disposal attempts caused by Customer conduct.

4.9.

The Customer acknowledges that some Services are performed by third-party Contractors. Where applicable, Jumbo may pass through contractor-imposed charges, surcharges, or rate changes to the Customer. Such charges will be itemised where practical and applied at cost plus a reasonable administrative margin.

4.10.

Any disputes regarding invoiced Charged must be raised in writing within seven (7) days of the invoice date. Failure to do so will be deemed acceptance of the Charges. Disputed amounts do not relieve the Customer of the obligation to pay undisputed amounts by the due date.

5.0 Terms of Payment

5.1.

All payments to Jumbo must:

Be made in full and in Australian dollars;
Comply with the payment method and due date specified on the Tax Invoice or as otherwise advised by Jumbo;
Be made in full without any deduction, withholding, set-off, or counterclaim.

5.2.

Payment methods may include bank transfer, credit card, debit card, or other methods approved by Jumbo. A surcharge may apply for payments made by credit/debit cards.

5.3.

For Cash Sale Customers, payment must be made prior to delivery or performance of the Services, unless otherwise agreed in writing by Jumbo.

5.4.

Account Customers must pay within the credit terms agreed in their Application Form or as stated in the relevant Tax Invoice.

5.5.

Jumbo reserves the right to review, suspend, reduce, or revoke the Customer’s credit limit or payment terms at any time, with or without notice, particularly where there are concerns regarding the Customer’s creditworthiness or payment history.

5.6.

Jumbo may suspend or cancel the supply of Services and/or Goods at any time, without notice, if:

Any payment is overdue;
The Customer exceeds its approved credit limit; or
The Customer breaches these Terms in any material respect.

5.7.

Jumbo may apply payments received to:

The oldest outstanding invoice(s); or
Any portion of the Customer’s account Jumbo considers appropriate, in its sole discretion, notwithstanding any direction from the Customer.

5.8.

If the Customer disputes the allocation of any payment as outline on an issued statement of account, they must notify Jumbo in writing within seven (7) days of the relevant transaction or statement date. Failing this, the account will be deemed accurate and binding.

6.0 Confidentiality and Privacy

6.1.

Each party must:

Maintain the confidentiality of all Confidential Information disclosed by the other party in connection with this Agreement;
Only use such Confidential Information for the purpose of performing its obligations or enforcing its rights under this Agreement;
Take reasonable steps to ensure its personnel, agents, and contractors do the same.

6.2.

Confidential Information may only be disclosed:

To legal, financial, or professional advisors bound by confidentiality obligations;
To employees or contractors who have a need to know and are under equivalent confidentiality obligations; or
As required by law, regulations, subpoena, or order of a court or government agency.

6.3.

Jumbo and its related entities are committed to the responsible handling of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

6.4.

Personal information collected from the Customer will be used for purposes including:

Account setup and administration;
Provision of Services and Goods;
Invoicing and payment processing;
Credit reporting and risk assessment;
Compliance with legal obligations.

6.5.

The Customer authorises Jumbo to:

Collect, use, and disclose personal and credit-related information as reasonably required to provide Services and manage the Customer relationship;
Share this information with credit agencies, legal advisors, debt collection providers, or other professional consultants;
Make enquires regarding the Customer’s creditworthiness and to notify third parties of any payment defaults.

6.6.

Jumbo’s full privacy policy is available at www.jumbobins.com.au/privacy or upon request. By engaging Jumbo, the Customer is deemed to have read, understood and accepted the Privacy Policy.

6.7.

Nothing in this clause limits Jumbo’s rights or obligations under applicable privacy and data protection laws.

7.0 Liability and Indemnity

7.1.

To the maximum extent permitted by law, the Customer indemnifies Jumbo and its related entities against all claims, damages, liabilities, losses, fines, penalties, costs and expenses (including legal costs on a full indemnity basis) arising directly or indirectly out of:

Any breach of these Terms by the Customer;
The Customer’s or its personnel’s misuse, damage, or unauthorised use of Jumbo’s Equipment, Bins, or property;
Personal injury, death, or property damage caused by the Customer or its contractors, agents, or invitees;
Failure to comply with any law, permit, or regulation relating to the waste type, transport, or disposal;
Any act of omission that results in damage to Jumbo’s brand, reputation, or business relationships;
Use or misuse of contractor-supplied Services arranged through Jumbo.

7.2.

The Customer’s liability under this clause is reduced to the extent that any claim, damage, or loss is caused by Jumbo’s negligence or wilful misconduct.

7.3.

Jumbo is not liable to the Customer whether in contract, tort (including negligence), equity, statute or otherwise) for:

Any loss of profit, revenue, goodwill, opportunity, or anticipated savings;
Consequential, incidental, indirect, or punitive damages;
Any business interruption or third-party claims;
Loss resulting from the Customer’s failure to meet regulatory or compliance obligations.

7.4.

Any condition, warranty, guarantee, representation or other right that would be implied by law, trade, custom or usage is expressly excluded, to the maximum extent permitted by law.

7.5.

Notwithstanding anything to the contrary, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth) or other applicable law that cannot be excluded by agreement (Non-Excludable Rights).

7.6.

Where Non-Excludable Rights apply, Jumbo’s liability is limited, at its election, to:

The re-supply of the Services and/or Goods; or
Payment of the cost of having the Services and/or Goods re-supplied.

7.7.

The maximum aggregate liability of Jumbo (and its related entities) to the Customer under or in connection with this Agreement is limited to the total Charges paid by the Customer in the preceding 6-month period, excluding GST.

8.0 Dispute Resolution

8.1.

A Party claiming that a dispute has arisen in connection with these Terms must give the other party written notice detailing:

The nature of the dispute;
The outcome sought; and
Any relevant supporting information (Dispute Notice).

8.2.

Upon receipt of a Dispute Notice, both parties must:

Engage in good faith discussions within five (5) business days to resolve the dispute;
Attempt to resolve the matter within fourteen (14) days of the Dispute Notice.

8.3.

If the dispute is not resolved within the timeframe above, either party may refer the matter to mediation or other agreed alternative dispute resolution process, unless one party elects to pursue their rights via a court of competent jurisdiction.

8.4.

Nothing in this clause prevents Jumbo from:

Taking immediate legal action to recover overdue amounts;
Enforcing any security interest or guarantee;
Reporting defaults to credit agencies or taking other enforcement action under these Terms.

8.5.

The parties agree that they must continue to perform any part of their obligations not subject to dispute during the resolution process.

8.6.

Any legal proceedings arising out of or in connection with these Terms must be commenced in the State of Queensland, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of its courts.

9.0 Default and Termination

9.1.

Jumbo may terminate this Agreement immediately by written notice to the Customer if:

The Customer breaches any of these Terms and fails to remedy that breach within fourteen (14) days of receiving notice to do so;
The Customer fails to pay any amount due within seven (7) days of the due date;
Any Default Event under Clause 9.6 occurs.

9.2.

Upon termination by Jumbo:

All amounts owed by the Customer become immediately due and payable;
Jumbo may suspend or permanently cease supply of Services and/or Goods;
Jumbo may enter any Customer site or location to recover equipment or property owned by Jumbo or its Contractors.

9.3.

The Customer may terminate this Agreement:

Immediately by written notice if Jumbo is in breach of a fundamental term that remains unremedied after fourteen (14) days’ notice; or
In accordance with Clause 4.5 (price increase) or clause 17.15 (amendment of terms).

9.4.

If the Customer:

Terminates this Agreement without proper grounds; or
Repudiates this Agreement; or
Has this Agreement terminated by Jumbo for breach or default under these Terms,

then Jumbo may (in addition to any other rights or remedies available within this Agreement, at law or in equity) charge the Customer an early termination fee, including (without limitation):

Costs of bin or equipment retrieval;
Cleaning or repair costs for reusable equipment;
Administration and processing fees;
Loss of revenue for scheduled but cancelled services;
An amount equal to the Average Monthly Spend over the preceding three (3) months (if applicable).

9.5.

The Customer acknowledges that the early termination fees are a genuine pre-estimate of Jumbo’s loss and not a penalty.

9.6.

For the purpose of this clause, a Default Event includes where the Customer:

Fails to pay any amount due;
Becomes insolvent or subject to external administration;
Has a receiver, administrator or liquidator appointed;
Enters into a compromise or arrangement with creditors;
Ceases or threatens to cease trading;
Had judgement entered against it for a material amount that remains unsatisfied; or
Engages in fraud, dishonesty, or conduct that may damage Jumbo’s reputation or operations.

9.7.

Termination does not affect:

Any accrued rights or obligations of either party as at the date of termination;
The survival of clauses intended to remain in force including but not limited to Clauses 4, 5, 7, 8, 9, 10, 13, and 17.

10.0 Security Interests

10.1.

The Customer acknowledges and agrees that:

Jumbo retains legal and beneficial title in all Equipment, Goods, or Property provided under this Agreement until full payment is received.
The Customer holds any such Equipment or Goods as bailee and must not deal with them in a manner inconsistent with Jumbo’s ownership.

10.2.

Where credit terms have been granted or Jumbo supplies Goods and/or Equipment on a retention of title basis, the Customer:

Grants Jumbo a security interest over all present and after-acquired property and all proceeds of such property;
Agrees that this Agreement constitutes a security agreement for the purpose of the Personal Property Securities Act 2009 (Cth) (PPSA);
Consents to Jumbo registering its interest on the Personal Property Securities Register (PPSR).

10.3.

The Customer must, at its own cost:

Do all things and execute all documents reasonably required by Jumbo to perfect, protect and maintain Jumbo’s security interest under the PPSA;
Not register or allow a competing interest to be registered over the same Goods or Equipment without Jumbo’s prior written consent.

10.4.

The Customer waives its rights under the PPSA to:

Receive notice of a verification statement;
Receive notice of intention to seize collateral;
Object to the seizure of collateral;
Receive a statement of account or notice of disposal;
Redeem the collateral; or
Reinstate the security agreement.

10.5.

Jumbo may enforce its rights under this clause if:

The Customer defaults on payment;
The Agreement is terminated; or
Any Default Event (as defined in Clause 9.6) occurs.

10.6.

The Customer irrevocably appoints Jumbo (and its nominees) as its attorney to do all things necessary to enforce Jumbo’s security interest, including

lodging or withdrawing caveats;
Signing mortgage documents; and
Repossessing Goods or Equipment without liability for trespass.

11.0 Intellectual Property

11.1.

All intellectual property rights, including but not limited to copyright, trademarks, patents, designs, trade secrets, and confidential know-how in:

The Services and/or Goods provided by Jumbo;
Any documents, forms, templates, reports, pricing tools, training material, images, or digital content supplied or made available to the Customer;
Any systems, methodologies, or processes developed or used by Jumbo in delivering Services,

Remain the sole property of Jumbo or its licensors, regardless of whether such items were provided directly or through a third-party Contractor.

11.2.

The Customer is granted a non-exclusive, non-transferable, revocable licence to use such materials solely for the purpose for which they were supplied and strictly in connection with the Services provided by Jumbo.

11.3.

The Customer must not, without Jumbo’s prior written consent:

Copy, adapt, reverse-engineer, modify, distribute, or commercially exploit any Jumbo intellectual property;
Reproduce or use Jumbo’s logo, brand name, images, or content in any marketing, advertising, tender, or public documentation;
Represent any affiliation or endorsement by Jumbo beyond the agreed scope of supply.

11.4.

Contractors, subcontractors, or agents engaged by the Customer may only access or use Jumbo’s intellectual property:

Where directly necessary for the performance of Services supplied by Jumbo;
Provided they are made aware of and agree to the same restrictions imposed on the Customer under this clause.

11.5.

Nothing in these Terms constitutes a transfer of ownership or assignment of any intellectual property rights to the Customer or its agents.

11.6.

The Customer must immediately notify Jumbo of any actual or suspected unauthorised use or infringement of Jumbo’s intellectual property or brand assets.

12.0 Force Majeure

12.1.

Jumbo will not be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by a Force Majeure Event.

12.2.

A Force Majeure Event includes, but not limited to:

Natural disaster such as flood, fire, storm, cyclone or earthquake;
Public health emergencies including pandemic, epidemic, or mandatory quarantine orders;
Government-imposed restrictions, road closures, waste facility closures, border controls, or emergency declarations;
Disruption to utilities, fuel supply, equipment, or transport infrastructure beyond Jumbo’s control;
Industrial action, strikes, lockouts, or freight delays;
Civil unrest, terrorism, war, or other acts of force outside Jumbo’s reasonable control.

12.3.

If a Force Majeure Event occurs:

Jumbo may suspend, delay, or modify the affected Services for the duration of the event;
Jumbo will use reasonable efforts to resume Services as soon as it is safe and commercially practicable;
The Customer remains liable for Charges incurred for Service already performed up to the date of disruption.

12.4.

Jumbo is not liable for any loss, delay, or inconvenience suffered by the Customer as a result of a Force Majeure Event, and no compensation, penalty, or damages will be payable for non-performance caused by such events.

13.0 Liability for Operational Disruption

13.1.

The Customer is irrevocably and unconditionally liable for any loss, damage, or cost incurred by Jumbo where any act, omission, or breach by the Customer (including its employees, contractors, or agents):

Results in the partial or full shutdown, suspension, or disruption of Jumbo’s operations, services, or facility access;
Causes or contributes to a compliance breach, regulatory investigation, or enforcement actions;
Involves the delivery, disposal, or misrepresentation of prohibited, contaminated, illegal, or non-complaint materials.

13.2.

This liability applies to all services supplied by Jumbo past, present or future from the date of acceptance.

13.3.

The Customer is liable for, and must indemnify Jumbo against:

Loss of income, downtime, and interruption to scheduled work or service delivery;
Costs of site closure, decontamination, cleanup, environmental testing and facility restoration;
Regulatory fines, notices, penalties, or prosecution costs;
Any third-party damages, customer refunds, or contractual claims arising from the disruption.

13.4.

This liability applies regardless of whether intent, negligence, or malice is present.

13.5.

This clause survives the termination or expiry of the Agreement and applies in addition to any other rights or remedies available to Jumbo under law.

14.0 General and Miscellaneous

14.1. Entire Agreement

These Terms (including any annexures, Application Forms, Quotes, or documents referenced within) constitute the entire agreement between Jumbo and the Customer. They supersede all prior communications, negotiations, representations, or agreements, whether oral or written.

14.2. No Partnership or Employment

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency between the parties unless expressly stated.

14.3. Assignment

The Customer must not assign, transfer or novate its rights or obligations under these Terms without Jumbo’s prior written consent. Jumbo may assign or novate its rights to any Related Body Corporate or subcontractor without notice to the Customer.

14.4. Amendments

Jumbo may amend these Terms from time to time by publishing the updated documents at www.jumbobins.com.au/terms. Continued use of the Services after the expiry of the notice period constitutes deemed acceptance of the amendments. If the Customer objects to the amendments, it must notify Jumbo in writing and may terminate the Agreement within the notice period.

14.5. No Unauthorised Amendments

No part of this Agreement may be amended or removed by handwritten or unauthorised electronic alteration. Any modification must be agreed in writing by both parties and executed as a form variation or addendum.

14.6. Inconsistencies

In the event of any inconsistencies between these General Terms and the terms of a specific Annexure, the relevant provision of the Annexure will prevail only to the extent of that inconsistency, and only in relation to the services covered by that Annexure. All other terms of this Agreement, including unaffected provisions of the General Terms, continue in full force and effect.

14.7. Notices

Any notice under these Terms must be in writing and may be delivered:

Personally;
By post to the party’s registered or nominated address (deemed received two (2) Business Days after posting); or
By email to the nominated contact email address (deemed received at the time of transmission, unless a bounce-back or delivery failure notice is received).

14.8. Severability

If any provision of these Terms is found to be invalid, unenforceable, void, or illegal in whole or in part for any reason:

That provision shall be read down to the extent necessary to render it valid and enforceable;
If it cannot be read down, the offending provision (or part thereof) shall be severed from these Terms;
The remainder of the Terms (including the unaffected portion of any severed provision) shall continue in full force and effect; and
To the extent legally permissible, the severed provision shall be replaced by a lawful provision that most closely reflects the intended commercial effect of the original provision.

14.9. Waiver

No failure or delay by Jumbo in exercising any right or remedy under these Terms shall operate as a waiver. A waiver is only effective if in writing and signed by an authorised officer.

14.10. Corporations Act

Any right to terminate for Insolvency is subject to any applicable stay under the Corporations Act 2001 (Cth). Jumbo’s rights to suspend Services and enforce rights for non-payment or other breaches are unaffected.

14.11. Further Assurance

Each party must, at its own cost, do all things and execute all documents reasonably required to give full effect to these Terms and to enable the parties to exercise their respective rights and perform their obligations under them.

14.12. Governing Law

These Terms are governed by the Laws of Queensland, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the Courts of Queensland.

14.13. Survival

Clauses relating to indemnities, limitation of liability, payment obligations, intellectual property, security interests, and dispute resolution survive termination or expiry of this Agreement.

14.14. Interpretation, language and Headings

(a) In these Terms, unless the context requires otherwise:

The singular includes the plural and vice versa;
A reference to a person includes a corporation, partnership, joint venture, association, authority, trust, state or government;
“including” and similar expressions are not words of limitation;
A reference to legislation includes all subordinate legislation, regulations, and amendments from time to time; and
References to a party include its successors, permitted assigns, and substitutes.

(b) If there is any ambiguity or inconsistency in interpretation, the version most consistent with the commercial intent of the parties will prevail.

(c) Clause headings and formatting are inserted for convenience and ease of reference only and do not affect the interpretation of these Terms.

(d) These Terms are written in plain English and should be interpreted fairly, without presumption against either party as drafter.

14.15. Electronic Acceptance

The parties agree that these Terms may be accepted electronically, and that digital signatures, electronic communications, or acts indicating acceptance (such as payment or instruction to proceed) shall be valid and are binding on the parties as if executed in writing.

Annexure A - Equipment Hire

Service: Equipment Hire and Servicing Document Number: Terms and Conditions Annexure A v2.0 Publish Date: 05/08/2026

A1.0 Preliminary

A1.1.

This Annexure forms part of the Jumbo General Terms and Conditions (“Agreement”) and applies specifically to the supply, hire, delivery, servicing, and collection of:

Skip Bins, hook bins, and site bins;
Portable toilet units; and
Commercial waste services including wheelie bins, front-lift bins and bulk containers.

A1.2.

This Annexure is to be read in conjunction with the General Terms. In the event of inconsistency, the Inconsistency Clause 14.6 of the General Terms applies.

A1.3.

Where capitalised terms are used but not defined in this Annexure, they have the meaning given in the General Terms and Conditions. The Services covered under this Annexure may be performed by Jumbo employees, related entities, or authorised subcontractors, as applicable.

A2.0 Scope of Services

A2.1.

The services covered by this Annexure include, but are not limited to:

The hire, delivery, and collection of skip bins, hook bins, site bins and other waste containers;
The collection and disposal of waste materials deposited in hired bins;
The hire, delivery, and servicing of portable toilet units; and
The supply and collection of commercial waste containers, including wheelie bins, front-lift bins and bulk service units.

A2.2.

Bins and equipment are always supplied for temporary hire only and remain the property of Jumbo. Title does not pass to the Customer under any circumstances.

A2.3.

Services may include recurring or one-off collections, bin changeovers, on-site equipment servicing, and removal or replacement of assets as required.

A2.4.

Specific terms relating to waste acceptance, prohibited materials, service access, collection timeframes, and charges are set out in the remaining clauses of this Annexure.

A2.5.

All Services are subject to operational availability, scheduling capacity, and coverage within the Customer’s location or service zone.

A3.0 Hire Orders and Periods

A3.1.

A Hire Order is established when:

The Customer places an order verbally, in writing, or electronically; and
Jumbo accepts the order either by confirmation, scheduling, delivery, or performance of the Service.

A3.2.

Unless otherwise agreed in writing:

The standard minimum hire period is seven (7) calendar days for all services under this contract;
The standard hire period ends upon confirmed collection or written off-hire notice from the Customer;
Extended hire fees may apply where bins, toilets, or equipment remain on site beyond the agreed or standard hire period.

A3.3.

If the Customer requests early collection or off-hire before the standard hire period has elapsed, the full minimum charge may still apply unless waived by Jumbo.

A3.4.

Hire continues on a daily basis beyond the standard hire period unless:

Off-hire has been confirmed by Jumbo;
Equipment has been collected; or
An alternative hire period has been agreed in writing.

A3.5.

The Customer must:

Ensure the equipment is ready for collection on the agreed date;
Avoid obstructing access to the equipment; and
Take reasonable steps to protect the equipment from damage, interference, or unauthorised use during the hire period.

A3.6.

If access to the site is restricted at the time of collection or servicing, Jumbo reserves the right to charge a failed collection or call-out fee.

A3.7.

The Customer is responsible for any loss, theft, or damage to bins, toilets, or other equipment while in hire, excluding fair wear and tear. Charges may apply for repair, cleaning, or replacement.

A3.8.

Hire equipment must not be:

Relocated, repositioned, or moved from the original delivery location;
Loaded onto a vehicle, transported, or removed from site by the Customer or any third party;

Unless expressly authorised in writing by Jumbo.

A4.0 Placement and Site Conditions

A4.1.

The Customer is responsible for:

Selecting a suitable location for placement of bins, toilets, or equipment;
Ensuring the location is flat, stable, and accessible by delivery and collection vehicles; and
Providing clear and unobstructed access at all times during the hire period.

A4.2.

Jumbo may, at its discretion:

Refuse to deliver or collect if access is unsafe, obstructed, or non-compliant with WHS obligations;
Require the Customer to nominate an alternative placement location on-site; and
Apply an additional call-out fee where delivery or collection cannot be completed.

A4.3.

Where access is via driveways, pathways, or surfaces not designed for heavy vehicles:

The Customer accepts all risk of damage to property, driveways, pavements, grassed areas, underground services, or other improvements; and
While Jumbo will exercise reasonable care, but accepts no liability for any damage arising from access or placement as directed or approved by the Customer.

A4.4.

The Customer warrants that it has obtained all necessary consents, permits, and approvals from:

The landowner, building manager, or body corporate (if applicable); and
Any relevant local council or authority where bins, toilets, or equipment are placed on roads, nature strips, or other public land.

A4.5.

Bins, toilets or equipment must not be:

Placed on public roads, kerbs, or nature strips without a valid permit;
Positioned so as to obstruct traffic, pedestrians, access points or emergency services; or
Relocated or repositioned after delivery, except as authorised under Clause A3.8.

A4.6.

The Customer must not interfere with, climb on, or modify the equipment, and must ensure that it is not damaged, misused, or tampered with by any third party during the hire period.

A5.0 Waste Acceptance and Restrictions

A5.1.

The Customer is solely responsible for the type of waste deposited into the hired bin or container. All waste must comply with:

The applicable Waste Acceptance Criteria published by Jumbo (available on Jumbo’s website or upon request); and
All applicable local, state, and federal environmental laws governing the type, transport, and disposal of waste.

A5.2.

The following waste types are strictly prohibited unless expressly approved in writing by Jumbo:

Asbestos or asbestos-containing or contaminated materials;
Hazardous chemicals, solvents, adhesives, or paint;
Liquid waste of any kind;
Gas bottles or pressurised containers;
Batteries, oils, fuels or other flammable substances;
Human waste, nappies, or animal carcasses;
Refrigerators, air conditioners, or any item containing refrigerant gases;
Radioactive or medical waste;
Fire extinguishers or explosives,
Wet concrete, unset plaster, grout, or adhesives (unless dried and bagged).

A5.3.

Clean Waste Bins (if hired) must contain only:

The Clean Waste as defined on Jumbo’s Website or confirmation communications;
No contaminants will be accepted, and if found the Customer will be liable for the full cost of a General Waste Bin.

A5.4.

Bin capacity limits apply as follows (unless otherwise stated, at the time of booking and/or in confirmation communications)

2m³ Bin – Maximum Weight: 2 Tonne
3m³ Bin – Maximum Weight: 3 Tonne
4m³ Bin – Maximum Weight: 4 Tonne
6m³ to 10m³ Bins – Maximum Weight: 6 Tonne
10m³ Hook Bin – Maximum Weight: 10 Tonne
12m³ to 15m³ Hook Bins – Maximum Weight: 12 Tonne

A5.5.

The bin must not be:

Filled above the rim or safety markings;
Loaded unevenly or in a manner that risks spillage or unsafe transport; or
Relocated or positioned so as to prevent safe collection.

A5.6.

Jumbo may:

Inspect, sample, and photograph the contents of any bin;
Refuse to collect or tip a bin containing prohibited or unsafe waste;
Return rejected waste to the Customer’s site (or an alternate lawful location), at the Customer’s cost; and
Apply charges for sorting, transport, or disposal where the contents breach this Agreement or regulatory obligations.

A5.7.

Waste only becomes Jumbo’s responsibility once it has been lawfully accepted and processed in accordance with these Terms. Any non-compliant load remains the responsibility of the Customer until resolved.

A5.8.

Full details of accepted and restricted waste types are available at www.jumbobins.com.au/wastetypes and are deemed incorporated into this Agreement.

A5.9. Specialised Bins – Regulated Waste and Asbestos

A5.9.1.

Jumbo offers dedicated bins for the transport and disposal of regulated waste, including asbestos-containing materials, subject to strict compliance with applicable legislation and handling requirements.

A5.9.2.

Where such a bin is requested or supplied:

It will be lined to prevent contamination and must be sealed and secured by the Customer prior to collection;
The Customer must comply with all Queensland regulated waste and transport requirements, including safe loading, labelling, and sealing;
Jumbo will not collect any bin that is unsealed, overfilled, leaking, or visibly non-compliant.

A5.9.3.

Each regulated bin service will be accompanied by a Waste Tracking Certificate, and the Customer must provide all required classification and manifest documentation prior to collection.

A5.9.4.

Jumbo acts solely as a licenced transporter and not as the owner of the waste. Title to asbestos or other regulated waste:

Does not pass to Jumbo upon collection; and
Passes only upon lawful acceptance and disposal at an approved regulated waste facility, and subject to facility approval.

A5.9.5.

If the waste is rejected by the disposal facility or deemed non-compliant, the Customer remains the legal owner and is liable for all associated return transport, disposal, storage, and administrative costs.

A6.0 Portable Toilet Hire and Servicing

A6.1.

Portable toilets are supplied for temporary use only and must remain in the original delivery position unless expressly authorised in writing by Jumbo.

A6.2.

Each portable toilet unit will be:

Delivered in a clean, sanitised condition and stocked with standard consumables;
Serviced on a weekly, fortnightly, or monthly basis as requested by the Customer at the time of hire, unless otherwise agreed in writing; and
Subject to removal or replacement by Jumbo if access is obstructed, or the unit it damaged, misused, or unhygienic beyond standard wear.

A6.3.

The Customer must ensure:

Safe and unobstructed access for service vehicles and pump-out equipment; and
That the unit is not tampered with, relocated, or vandalised.

A6.4.

Any damage, misuse, or vandalism must be reported to Jumbo immediately. The Customer may be liable for all costs of repair, replacement, or additional cleaning arising from such damage or misuse.

A6.5.

Additional servicing requirements (including for high-traffic sites, events, or odour control) must be booked in advance and may incur additional charges.

A7.0 Commercial Waste Services

A7.1.

Jumbo provides recurring or scheduled commercial waste collection services, including wheelie bins, front-lift bins, rear-lift bins, and bulk bin services, subject to area availability and route capacity.

A7.2.

The Customer must:

Present bins at the agreed location and time on each scheduled collection day;
Ensure that prohibited, liquid, or contaminated waste is not placed in the bins and
Maintain reasonable cleanliness and ensure bins are not overload or overfilled.

A7.3.

Missed or failed collections caused by Customer actions (including, without limitation, blocked access, incorrect bin placement, or unauthorised waste types) may incur a call-out or redelivery fee.

A7.4.

Jumbo reserves the right to:

Adjust the frequency, routes, or collection days to suite operational or regulatory requirements;
Replace or swap bins that are damaged, non-compliant, or unserviceable; and
Suspend or withdraw services in the event of ongoing non-compliance by the Customer.

A7.5.

Upon suspension, downgrade, or cancellation of Services, the Customer must permit Jumbo to retrieve all commercial waste bins or containers supplied under this Agreement.

A8.0 Customer Responsibilities

A8.1.

The Customer is responsible for ensuring that:

All bins, toilets, and equipment supplied by Jumbo are used strictly in accordance with these Terms;
Reasonable care is taken to prevent damage, misuse, or unauthorised interference; and
Equipment is not relocated, obstructed, or otherwise rendered inaccessible during the hire period.

A8.2.

The Customer must:

Provide safe, legal, and unobstructed access for the delivery, placement, servicing, and collection of bins, toilets, or other equipment;
Promptly notify Jumbo of any change in site conditions, hazards, or access limitations that may affect service delivery;
Maintain a clean and safe area around all bins and equipment; and
Comply with all applicable laws, council requirements, and environmental regulations relating to the storage, placement, and disposal of waste.

A8.3.

The Customer acknowledged and accepts:

Liability for loss, theft, fire damage, or destruction of Jumbo’s equipment during the hire period;
Responsibility for any damage to property, driveways, landscaping, or underground services caused by the placement or removal of equipment, where Jumbo has entered the site at the Customer’s request or direction;
That, where safe access is not possible, or the Customer fails to provide suitable instructions, Jumbo may place equipment outside the property boundary at the Customer’s risk, consistent with Clause 13 (Operational Disruption) of the General Terms and Conditions;
That Jumbo is not liable for any loss, damage, contamination, or unauthorised use of equipment once delivered or placed in accordance with the Customer’s instructions (or, where absent, Clause A8.3(iii)); and
That any equipment not returned within a reasonable period following the conclusion of services may be deemed lost or abandoned and charged accordingly.

A8.4.

The Customer must not:

Interfere with, alter, repaint, deface, or cover Jumbo’s equipment branding or signage;
Use the equipment for any unlawful purpose, or in a manner likely to cause harm to persons, property, or the environment; or
Permit third parties to access, fill, move, or remove the equipment without Jumbo’s prior written approval.

A8.5.

If the Customer becomes aware of any damage to, or issue with, the equipment, the Customer must notify Jumbo immediately. Failure to do so may result in the Customer being held liable for all associated repair or replacement costs.

A8.6.

The Customer warrants that it holds and maintains, at its own cost, adequate insurance appropriate to the nature and risk profile of the site, including (without limitation):

Public Liability insurance covering any damage, injury, or third-party claim involving hired equipment and Site-specific insurance for construction, demolition, or other high-risk locations where Jumbo or its subcontractors are required to enter with vehicles or personnel.

A8.7.

Where Jumbo or its subcontractors are required to access a site that mandates prior induction, pre-registration, access control, or safety briefing:

The Customer must notify Jumbo of all such requirements in advance; and
The Customer must facilitate reasonable access and provide any documentation or clearance required for service delivery.

Delays of failed service due to lack of induction, pass, or site access may incur a call-out fee or rescheduling charge.

A8.8.

If a waste spill, equipment failure, or uncontrolled release occurs from hired bins, toilets, or containers:

The Customer must immediately notify Jumbo;
The Customer must take all reasonable steps to contain the spill and prevent discharge into drains, waterways, or sensitive areas; and
The Customer is liable for any fines, environmental remediation costs, or third-party claims arising from its delay, negligence or failure to report.

A9.0 Additional Service Conditions and Charges

A9.1.

The Customer acknowledges that additional charges may be applied in connection with, but not limited to:

Breaches of waste acceptance or placement requirements;
Overfilling or exceeding bin weight limits;
Damage, contamination, or misuse of bins, toilets, or equipment;
Missed collections, blocked access, failed servicing, or unauthorised relocation;
Extended hire beyond the agreed or standard period;
Cleaning, reloading, or disposal of non-compliant materials.

A9.2.

All such charges will be applied in accordance with the current Jumbo Fee Schedule, which:

Forms part of this Agreement;
Is available upon request; and
May be updated by Jumbo from time to time without prior notice to the Customer.

A9.3.

The Customer agrees to pay all applicable charges as invoiced and acknowledges that failure to comply with the Fee Schedule may result in suspension of services and/or enforcement of rights under the General Terms.

A9.4.

Service windows for delivery, pick up, or waste collection are indicative only and may occur outside of standard business hours, including early mornings, late evenings, weekend, or public holidays, depending on operational scheduling.

A9.5.

The Customer acknowledges that exact service times are not guaranteed, and that Equipment may be placed or collected outside normal trading hours or outside site boundaries in access is unavailable.

A9.6.

Where access is restricted, the Customer must:

Provide instructions for safe external placement;
Supply gate keys, remotes, or access codes as reasonably required to complete service; and
Accept responsibility for all risk once equipment is placed securely as directed.

A9.7.

The Customer acknowledges that the services provided under this Annexure are subject to Clause 15 (Force Majeure) of the General Terms and Conditions. Jumbo will not be liable for any failure or delay in performing its obligations under this Annexure where such failure or delay is caused by a Force Majeure Event as defined in the General Terms.

A9.8.

If the Customer’s act, omission, or breach of this Annexure causes or contributes to a site closure, service suspension, regulatory intervention, or operational disruption, the Customer remains liable for all direct and indirect loss suffered by Jumbo. This includes, without limitation, downtime, loss of income, remediation costs, penalties, and associated expenses, consistent with Clause 13 (Operational Disruption) of the General Terms and Conditions.

A9.9. Equipment Disclaimer

Bins, portable toilets, and other equipment provided under this Annexure are supplied “as is” and in good working order at the time of delivery;
Normal wear and tear from ordinary use is accepted, however the Customer remains responsible for any damage, misuse, neglect, vandalism, or contamination of the equipment during the hire period;
Jumbo makes no guarantee or warranty that the equipment is fit for any specific purpose beyond its ordinary and intended use, unless expressly stated in writing; and
The Customer is solely responsible for determining suitability for its intended application, including compliance with any site-specific or regulatory requirements.

A10.0 Definitions

For the purposes of this Annexure, and in addition to the definitions provided in the General Terms, the following definitions apply:

Agreement: means the contractual arrangement formed between Jumbo and the Customer, comprising the General Terms and the relevant Annexure(s) that apply to the Services provided.
Approved Facility: means a licenced and legally authorised waste disposal or recycling facility that is approved to accept the specific waste type being transported or deposited.
Bin(s): is given the meaning under the General Terms and Conditions.
Call-out Fee: means a charge applied for failed or obstructed service attempts, including (without limitation) missed pickups, blocked access, or rescheduling caused by the Customer.
Commercial Waste Services: is given the meaning under the General Terms and Conditions.
Contaminated Load: means a bin or waste container that contains prohibited, hazardous, non-compliant, or mixed waste types, or any substance that prevents lawful disposal at a standard facility.
General Terms: means the Jumbo General Terms and Conditions (as amended from time to time), which form part of and are incorporated into this Agreement.
Hazardous Waste: includes asbestos, regulated materials, chemicals, or any other substance that must be handled and disposed of in accordance with applicable environmental and WHS laws and regulations.
Hire Order: means a confirmed request (verbal, written, or electronic) from the Customer to supply or collect bins, toilets, or equipment under this Annexure.
Minimum Hire Period: means the base chargeable period for a hired item (usually seven (7) calendar days), regardless of whether the equipment is used for the full period.
Portable Toilet(s): means mobile, self-contained toilet units supplied and/or serviced by Jumbo or its authorised contractors.
Prohibited Waste: means any waste type not permitted to be placed in bins or toilets, as specified in Clause A5, including but not limited to liquids, chemicals, asbestos (unless pre-approved), and biological or flammable materials.
Supplier or Jumbo: means is given the meaning under the General Terms and Conditions.
Waste Acceptance Criteria: means the published requirements and standards issued by Jumbo that specify which waste types can be accepted in specific bin types, available on the Jumbo website or by request.

Annexure B - Disposal and Recycling Services

Service: Disposal and Recycling Services Document Number: Terms and Conditions Annexure B v2.0 Publish Date: 05/08/2026

B1.0 Preliminary

B1.1.

This Annexure forms part of the Jumbo General Terms and Conditions (“Agreement”) and applies specifically to disposal and recycling services provided Jumbo, whether performed:

At any Jumbo-operated or controlled sites/facilities, including Moreton Bay Recycling and affiliated entities;
Through the collection of waste or recyclable materials from the Customer’s site or another nominated location; or
Through the delivery of processed or recycled materials to the Customer’s site or another nominated location.

B1.2.

This Annexure governs any instance where a customer enters a Jumbo facility for the purpose of:

Delivering waste materials for disposal or recycling;
Collecting processed or recycled materials; or
Using weighbridge services or similar site-based offerings.

B1.3.

By entering the site, the Customer agrees to be bound by:

This Annexure; and
Any signage, staff instructions, or site-specific procedures in force at the time of entry.

B1.4.

This Annexure is to be read in conjunction with the General Terms. In the event of inconsistency, the Inconsistency Clause 14.6 of the General Terms and Conditions applies.

B1.5.

Where capitalised terms are used but not define in this Annexure, they have the meaning given in the General Terms. The Services covered under this Annexure may be performed by Jumbo its employees, related entities, or authorised subcontractors, as applicable.

B2.0 Scope of Services

B2.1.

This Annexure applies to tipping and recycling services provided by Jumbo at its controlled facilities, including but not limited to:

The disposal of accepted waste materials delivered by the Customer;
The acceptance and processing of recyclable materials such as clean concrete, brick, rock, soil, and mixed construction and demolition (C&D) waste; and
The purchase and collection of recycled construction products, including crushed concrete, road base, aggregates, or other recovered materials.

B2.2.

Services may include:

Weighbridge or volume load pricing;
Load inspection, classification, sampling, or photographic documentation; and
Charges calculated based on net weight (tonnes) or volume (m³), depending on the material, location, and site setup.

B2.3.

Services are only available:

During published operating hours;
To Customers complying with site rules and acceptance conditions; and
At sites designated by Jumbo as active and available for tipping or pickup.

B2.4.

Jumbo reserves the right to:

Adjust site operating hours or service availability without notice;
Introduce new waste classes or revise acceptance lists; and
Adjust fees or unit rates in response to changes in disposal costs, regulatory changes, or site operational needs.

B2.5.

The Customer acknowledges that certain waste materials require classification or pre-approval before tipping, including but not limited to:

Soils, regulated waste, commercial/industrial waste, or other non-standard material streams.

B3.0 Site Entry and Safety Requirements

B3.1.

By entering a Jumbo-controlled tipping or recycling site, the Customer agrees to:

Comply with all posted signage, staff instructions, and safety procedures;
Obey the site speed limit, directional signage, and traffic flow;
Remain in or near their vehicle unless instructed otherwise by site personnel;
Use all required Personal Protective Equipment (PPE), including enclosed footwear and high-visibility clothing.

B3.2.

Site access may be refused or revoked if the Customer:

Is aggressive, abusive, or fails to follow directions;
Creates a safety hazard or fails to comply with site procedures; or
Brings children, pets, unauthorised passengers, or observers into the tipping pad or active site areas.

B3.3.

Vehicle Requirements:

All vehicles entering the site must be in safe working condition, capable of tipping or unloading without risk;
Vehicles must be appropriately registered and roadworthy, and capable of manoeuvring safely on uneven or unsealed surfaces; and
Jumbo reserves the right to turn away any vehicle deemed unsafe or inappropriate for the site conditions.

B3.4.

Load Covering:

All loads must be secured and covered (e.g. tarped) during transport to prevent spillage.
Jumbo reserves the right to refuse entry or charge a non-compliance fee for uncovered or unsafe loads.

B3.5.

Induction or briefing:

Where required, Customers must complete a site induction or safety briefing prior to tipping.
Customers who fail or refuse to complete this requirement may be denied entry.

B3.6.

The Customer is responsible for any property damage or injury caused by their vehicle or personnel onsite and must ensure all drivers or representatives acting on their behalf are aware of and comply with these rules.

B3.7.

Photographic Surveillance and Documentation:

Customers acknowledge that Jumbo facilities may be monitored via CCTV and other recording devices for operational, safety and compliance purposes;
Jumbo may also photograph or record loads, vehicles, or personal identification for documentation, inspection, or dispute resolution purposes.

B3.8.

Site Compliance Acknowledgement:

Entry onto the site constitutes acceptance of all site safety rules and environmental obligations;
Customers are deemed to have read and accepted this Annexure, whether or not a physical copy is provided on-site.

B3.9.

Where Services require Jumbo to enter the Customer’s site (or a third-party site nominated by the Customer), the Customer must ensure that:

Safe, legal, and unobstructed access is available for heavy vehicles and equipment at all times during the agreed service window;
The site surface, ground conditions, and layout are suitable for loading or unloading;
All necessary permissions, permits, security clearances, or induction requirements are obtained in advance and provided to Jumbo; and
Any access restrictions, hazards, or conditions that may affect the Service are notified to Jumbo in writing before the scheduled service.

Jumbo may refuse service, suspend delivery/collection, or apply charges where access is unsafe, obstructed, delayed, or not as described.

B4.0 Waste Acceptance Criteria and Material Disclaimer

B4.1.

All materials delivered to a Jumbo tipping or recycling facility must comply with:

Jumbo’s current Site-Specific Waste Acceptance Criteria, as published on its website or available upon request;
The Environmental Protection Act 1994 (Qld) and all relevant state or local laws; and
Any permit or licence conditions applicable to the specific Jumbo facility.

B4.2.

The Customer is responsible for:

Accurately declaring the nature and source of the material being tipped;
Ensuring the loads are free from prohibited or contaminated materials;
Providing relevant documentation or waste classification if required.

B4.3.

Jumbo accepts the following general categories of waste (subject to site-specific Acceptance Criteria):

Clean concrete, brick, rock, and asphalt (free from contaminants);
Dry, non-hazardous construction and demolition (C&D) waste;
Select commercial and industrial (C&I) waste streams;
Pre-approved soils and aggregates.

B4.4.

Jumbo does not accept the following materials (unless specifically authorised in writing):

Asbestos or asbestos-contaminated/containing material waste;
Liquid, wet cement, or unset plaster;
Putrescible waste, food waste, nappies, or animal remains;
Hazardous chemicals, solvents, paint, batteries, or oils;
Gas bottles, fire extinguishers, or pressurised containers;
Any waste deemed Regulated Waste under Queensland law without prior approval.

B4.5.

Jumbo reserves the right to:

Refuse or reject any load that appears contaminated, misclassified, hazardous, or otherwise non-compliant;
Require Customers to reload or remove rejected material at their own cost; and
Charge additional fees for sorting, handling, testing, or returning non-compliant waste.

B4.6.

All accepted waste becomes Jumbo’s responsibility only once it has been tipped in the designated area, inspected, and accepted by site staff and deemed compliant and lawful for processing or disposal.

B4.7.

Where the Customer purchases or collects recycled materials (including but not limited to crushed concrete, road base, aggregates, or fines) from a Jumbo-operated facility:

Materials are produced and supplied in accordance with the relevant End of Waste (EOW) Codes and applicable environmental and product quality requirements under Queensland law;
Materials are supplied “as is” and may contain minor inert inclusions (e.g. small quantities of glass, plastic, metal, or other non-harmful residual materials) within the tolerance limits permitted by the applicable EOW Code and regulatory standard;
Jumbo makes no warranty to the exact colour, grading, compaction, or uniformity of appearance and variations may occur between loads;
It is the Customers responsibility to determine the suitability of the material for their intended purpose prior to collection, delivery, or use, including undertaking any independent testing if required;
Jumbo is not liable for any loss, damage, defect, or performance failure arising from the handling, storage, installation, or use of the material once collected or delivered; and
No Guarantee of Fitness for Purpose – Jumbo gives no guarantee, warranty, or representation that the material is fit for any specific purpose unless expressly stated in writing.

B5.0 Load inspection and Rejection

B5.1.

Jumbo reserves the right to:

Inspect, photograph, and document any load delivered to its facility;
Conduct visual or physical inspections prior to, during, or after tipping;
Refuse or suspend unloading until clarification or reclassification is provided; and
Take samples for internal or third-party analysis where waste type is uncertain.

B5.2.

A load may be rejected or reloaded at the Customer’s costs if:

It contains prohibited, hazardous, or misrepresented materials;
The waste does not match its declared description or classification;
It poses a health, environmental, or operational risk to the facility;
It is visibly contaminated, odorous, saturated with liquid, or otherwise non-compliant.

B5.3.

Jumbo may:

Request immediate removal of the load by the Customer;
Return the material to the Customer’s premises or a lawful site of origin;
Notify relevant authorities where required by law (e.g. regulated waste breach).

B5.4.

The Customer remains the legal owner of all rejected or non-compliant waste and is responsible for its removal, transportation, lawful disposal, and any necessary remediation; and any fines, penalties, or costs resulting from breach of environmental or waste transport regulations.

B6.0 Weighbridge and Pricing

B6.1.

Charges for tipping and recycling services may be calculated based on, Net Weight (tonnes) as measured by an approved weighbridge or Estimated Volume (m³) based on the bin size or visual assessment, where a weighbridge is not available or operational.

B6.2.

Where a weighbridge is utilised, the net chargeable weight is calculated as the difference between gross and recorded tare weight. Customers must comply with all weighbridge instructions, traffic management, and queueing procedures. Weighbridge dockets are final unless a clear and documented system error is identified and verified by Jumbo.

B6.3.

Where volumetric pricing applies, the applicable rate per cubic metre (m³) will be determined based on waste type and site conditions. Volumetric estimation is at the discretion of Jumbo staff and based on standard load conversion metrics. Disputes over estimated volumes must be raised prior to tipping, as no retrospective adjustments will be made.

B6.4.

All prices are exclusive of GST unless stated otherwise and are subject to change without notice due to disposal gate rate adjustment, regulatory levies, or operational factors.

B6.5.

Jumbo may require upfront payment or deposit prior to tipping. Charges must be settled via a valid credit account or pre-authorised billing arrangement and/or immediate payment before departing the site.

B6.6.

Failure to comply with payment terms may result in refusal of service, suspension of account and/or debt recovery proceedings in accordance with the General Terms.

B6.7.

Where the Customer disputes a weighbridge measurement, the Customer must raise the issue prior to tipping or leaving the site. A second weigh-in or inspection may be offered at Jumbo’s discretion. If no error is identified, the original recorded weight/volume will stand and be deemed final.

B6.8.

Any dispute relating to invoiced amounts or quoted rates must be in accordance with Clause 4.10 of the General Terms and Conditions.

B7.0 Environmental and Regulatory Compliance

B7.1.

The Customer must comply with all applicable environmental, waste management, and transport legislation including but not limited to the Environmental Protections Act 1994 (Cth) and associated subordinate regulations, as well as any requirements imposed by the Department of Environment, Tourism, Science and Innovation (DETSI) or relevant local government authorities.

B7.2.

The Customer must not deliver any waste classified as Regulated Waste under Queensland law without Jumbos’ prior written approval nor deliver any material that is false, misrepresented, or undocumented in terms of source, classification, or treatment.

B7.3.

Where required, the Customer must provide a valid Waste Tracking Certificate for regulated waste and have completed all necessary declarations, disposal dockets, or transfer documentation accurately and cooperate with any lawful request by Jumbo or its disposal partners to verify the waste type or source.

B7.4.

Jumbo reserves the right to:

Refuse, suspend, or report tipping activity where a compliance breach or undeclared waste is found or suspected.
Retain, isolate, or quarantine questionable material for further inspection;
Notify the appropriate authority and provide tipping records, vehicle details, and waste descriptions if required.

B7.5.

The Customer remains legally responsible for the classification and legality of any material delivered for tipping including any penalties, fines, or environmental damages arising from incorrect classification, failure to declare, or delivery of unlawful material and costs incurred by Jumbo for investigation, reporting, or site remediation caused by the Customer’s breach.

B7.6.

Where the Customer delivers waste on behalf of another party (including a subcontractor, client, or related entity), the Customer warrants that it is duly authorised to act on that party’s behalf and accepts full responsibility for the classification, legality, and compliance of the waste delivered, and acknowledges that all liabilities, including those under Clause B4-B5 and B7, remain with the Customer, regardless of the waste’s actual source or declared origin.

This clause applies whether or not the third party has an existing relationship with Jumbo.

B8.0 Liability and Indemnity

B8.1.

The Customer enters and uses any Jumbo site at its own risk and acknowledges that:

Waste handling, tipping, and heavy vehicle movements carry inherent risks;
Site conditions may include uneven surfaces, machinery, dust, noise, and other hazards;
While Jumbo takes all reasonable steps to maintain a safe environment, it is not liable for any damage or loss caused by circumstances outside its control.

B8.2.

The Customer is liable for:

Any injury, damage, or loss caused by its vehicle, personnel, or waste;
Damage to weighbridges, signage, barriers, plant, or infrastructure resulting from careless or unauthorised operation;
Any act or omission that results in contamination, spillage, or interference with site operations.

B8.3.

The Customer indemnifies Jumbo against all claims, costs, losses, liabilities, and damages arising from:

Personal injury, death, or property damage caused by the Customer while on site;
Breach of any environmental, safety, or waste classification obligation;
Delivery of non-compliant, unlawful, or hazardous materials;
Any act or default by a person delivering waste on the Customer’s behalf.

B8.4.

This indemnity applies regardless of whether negligence, intent, or misconduct is alleged, and continues to apply after the Customer leaves the site or concludes service use.

B8.5.

Jumbo does not accept responsibility for:

Damage to the Customer’s vehicle or equipment resulting from entry into or use of the site;
Material loss due to poor securing of loads, weather exposure, or damage during unloading.

B8.6.

When delivering to or collecting from the Customer’s site (or a third-party site nominated by the Customer), Jumbo is not liable for:

Damage to surfaces, paving, driveways, kerbing, underground utilities, landscaping, or structures where delivery or collection is performed at the Customer’s direction or risk;
Loss, contamination, or deterioration of materials once deposited or delivered to the nominated location;
Delays, rescheduling costs, or additional charges caused by site inaccessibility, unsafe conditions, incorrect instructions, or the absence of an authorised site representative.

B8.7.

The Customer acknowledges and agrees that any breach of this Annexure or act resulting in regulatory intervention, shutdown, suspension, or restriction of the facility may trigger Jumbo’s rights under Clause 13 (Liability for Operational Disruption) of the General Terms and Conditions. The Customer remains liable for any direct or indirect loss, including downtime, loss of income, or remediation costs, resulting from its actions.

B8.8.

Without limiting Clause 14 (Personal Property Securities Act) of the General Terms and Conditions, Jumbo retains a security interest in any materials or products supplied or accepted under this Annexure until all amounts owing have been paid in full. Jumbo may exercise its rights to register, enforce, or otherwise protect that interest, including the right to recover or repossess materials where payment has not been received.

B9.0 Additional Service Conditions and Charges

B9.1.

The Customer acknowledges that additional charges may apply in connection with, but not limited to:

Tipping of misclassified, undeclared or prohibited waste;
Reloading, contamination handling, or management of non-compliant materials;
Missed bookings, unsafe vehicles, or failed entry due to non-compliance;
On-site damage, interference or disruption to weighbridge operations and/or site operations.

B9.2.

All such charges will be applied in accordance with the current Jumbo Fee Schedule, which:

Forms part of this Agreement;
Is published on Jumbo’s website and available upon request; and
May be updated from time to time without prior notice to the Customer.

B9.3.

The Customer agrees to pay all applicable charges as invoiced and acknowledges that failure to comply with the Fee Schedule may result in suspension of services or exercise of Jumbo’s rights under the General Terms.

B9.4.

Tipping and product pickup services may be scheduled outside of standard business hours, including early morning or late afternoons as well as on weekends or public holidays, depending on operational capacity and demand.

B9.5.

The Customer acknowledges that site entry may be restricted to designated time windows and that early access (e.g., before 6:00am) may be permitted only if pre-approved and access procedures are followed.

B9.6.

B10.0 Definitions

For the purposes of this Annexure, and in addition to the definitions provided in the General Terms, the following definitions apply:

Agreement: means the contractual arrangement formed between Jumbo and the Customer, comprising the General Terms and the relevant Annexure(s) that apply to the Services provided.
Approved Facility: means a legally licensed landfill, recycling plant, or regulated waste disposal site where Jumbo directs, transports, or receives materials.
Clean Concrete: means uncontaminated concrete waste, free of steel, mesh, soil, timber, plastic, or other inclusions, and suitable for recycling.
Customer: includes any person, business, or entity delivering material to the site, whether or not they are the owner of the waste.
Excluded Waste: means any material prohibited under Clause B4.4, including regulated, hazardous, liquid, putrescible, or incorrectly classified waste.
General Terms: means the Jumbo General Terms and Conditions (as amended from time to time), which form part of and are incorporated into this Agreement.
Jumbo Site or Jumbo Facility: means any premises operated, managed, or controlled by Jumbo or its related entities for the purpose of accepting or processing waste or recycled material.
Net Weight: means the chargeable weight of a load after subtracting the tare weight of the vehicle.
Prohibited Material: means waste that is not accepted under Jumbo’s Waste Acceptance Criteria, or waste that Jumbo is not licensed or approved to receive at a specific site.
Regulated Waste: has the meaning given in the Environmental Protection Regulation 2019 (Qld) and includes any waste requiring tracking or special handling.
Site: mean any Jumbo-operated or controlled sites/facilities, including Moreton Bay Recycling and affiliated entities.
Tare Weight: means the weight of an empty vehicle used to calculate net weight.
Tipping: means the act of delivering, unloading, or depositing material onto a Jumbo Site.
Site-Based Waste Acceptance Criteria: means the list of acceptable and prohibited waste types for each Jumbo Site published on the Jumbo website or made available on request, as updated from time to time.
Supplier or Jumbo: is given the meaning under the General Terms and Conditions.

Annexure C - Supply and Delivery of Recycled Products

Service: Supply and Delivery of Recycled Products Document Number: Terms and Conditions Annexure C v2.0 Publish Date: 05/08/2026

C1.0 Preliminary

C1.1.

This Annexure forms part of the Jumbo General Terms and Conditions (“Agreement”) and applies specifically to the supply and delivery of recycled construction products and related materials, including but not limited to crushed concrete, road base, aggregates, and fines.

C1.2.

This Annexure governs any instance were Jumbo, through its own fleet or authorised subcontractors:

Deliver recycled products from a Jumbo-operated facility to the Customer’s site or nominated delivery location;
Loads recycled products onto a Customer’s vehicle at a Jumbo-operated facility;
Provides related services such as load weighing, loading assistance, or product stockpile access.

C1.3.

By placing an order for delivery or collection of recycled products, the Customer agrees to be bound by:

This Annexure;
The General Terms; and
Any site-specific safety or operational rules, including those applicable at collection facilities.

C1.4.

This Annexure is to be read in conjunction with the General Terms. In the event of inconsistency, the inconsistency Clause 14.6 of the General Terms applies.

C1.5.

Where capitalised terms are used but not define in this Annexure, they have the meaning given in the General Terms. The Services covered under this Annexure may be performed by or through Jumbo employees, related entities, or authorised subcontractors, as applicable.

C2.0 Scope of Services

C2.1.

This Annexure applies to the following services provided by Jumbo or its authorised subcontractors:

Delivery of recycled construction products from Jumbo-operated facilities to the Customer’s site or nominated delivery location;
Loading of recycled products onto a Customer’s vehicle at a Jumbo-operated facility;
Supply of recycled products in bulk or specific load sizes, subject to availability;
Provision of weighbridge services, load measurement, or invoicing by weight or volume;
Handling, stockpile management, or other site-based services directly related to the supply of products.

C2.2.

Products supplied under this Annexure may include, but are not limited to:

Crushed concrete, Road Base (including CBR45 or other graded materials), aggregates, fines, or blended recycled materials; and
Any other recycled product produced in accordance with applicable End of Waste (EOW) Codes and regulatory requirements.

C2.3.

Services are only available:

During published operating hours or by prior appointment;
To Customers complying with site safety rules, access requirements, and payment terms;
At locations designated by Jumbo as suitable for delivery or collection.

C2.4.

Jumbo reserves the right to:

Adjust schedules or availability in relation to deliveries and/or products without notice, and substitute a comparable product where supply constraints occur, unless otherwise agreed in writing;
Refuse or suspend delivery or collection where site access is unsafe, restricted, or non-compliant with these terms.

C3.0 Delivery Conditions

C3.1.

Delivery Window

Delivery times provided by Jumbo are indicative only and will generally be communicated as a time window;
Deliveries may occur outside standard business hours, including early mornings, late evenings, weekends or public holidays, subject to operational scheduling;
Jumbo does not guarantee exact delivery times and is not liable for delays caused by traffic, weather, breakdowns, regulatory checks, or other circumstances beyond its control.

C3.2.

Site Access and Preparation

The Customer must ensure safe, legal, and unobstructed access for heavy vehicles and equipment at all times during the agreed delivery window;
The delivery location must be suitable for vehicle manoeuvring, and tipping (where applicable), and any gates, barriers, or security access must be arranged in advance and operational upon arrival;
Where access is restricted, the Customer must provide instructions for safe external placement or nominate an alternative delivery point;
The Customer must notify Jumbo of any site restrictions, hazards, or special conditions (including overhead wires, underground services, soft ground, or restricted access points) prior to the scheduled service;
Notwithstanding any other provision, if the Customer is not present during the delivery window, cannot be contact, and no instructions have been provided for the placement of the product, Jumbo will default to delivery outside the property boundary, in which risk immediately transfers to the Customer, and Jumbo accepts no liability for loss, damage, contamination, or unauthorised use of the product once delivered..

C3.3.

Placement at Customer Risk

If delivery is directed inside the Customer’s property, yard, or construction site, the Customer accepts responsibility for any damage to driveways, surfaces, underground services, or structures;
If instructed to place product outside property boundary or at a kerbside location, risk transfers to the Customer once the product is placed.

C3.4.

Failed or Delayed Deliveries

If a delivery cannot be completed due to unsafe access, blocked entry, absence of an authorised site representative, or last-minute cancellation, Jumbo may apply a delivery attempt fee and/or return handling charge;
Rescheduling of deliveries will be subject to Jumbo’s operational availability and may incur additional fees.

C4.0 Risk, Title, and Material Disclaimer

C4.1.

Risk

Risk in the product passes to the Customer immediately upon delivery to the nominated delivery location, or upon loading into the Customer’s vehicle at a Jumbo facility;
Where delivery is made outside the property boundary in accordance with Clause C3.2(v), risk transfers to the Customer once the product is placed.

C4.2.

Title in the product does not pass to the Customer until full payment has been received by Jumbo,

Until payment is received, Jumbo reserves the right to recover or repossess the product in accordance with the General Terms and any applicable PPSA provisions.

C4.3.

Without limiting Clause 14 (Personal Property Securities Act) of the General Terms, Jumbo retains a security interest in all delivered products until payment in full is received. Jumbo may exercise its rights to register, enforce, or otherwise protect that interest in accordance with applicable law.

C4.4.

Material Disclaimer

Products supplied under this Annexure are recycled construction materials produced in accordance with the relevant End of Waste (EOW) Codes and applicable environmental and product quality requirements under Queensland law;
Materials are supplied “as is” and may contain minor inert inclusions (such as small quantities of glass, plastic, or metal) within tolerance limits permitted by the EOW Codes;
Jumbo makes no warranty as to exact grading, compaction, colour, consistency, or uniformity between loads, and variations may occur as an inherent characteristic of recycled materials;
It is the Customer’s responsibility to determine the suitability of the product for its intended purpose, including but not limited to undertaking any independent testing if required;
Jumbo is not liable for any loss, damage, or failure arising from the handling, storage, installation, or use of the material once collected or delivered.
No Guarantee of Fitness for Purpose – Jumbo gives no guarantee, warranty, or representation that the product is fit for any specific purpose, unless expressly stated in writing by Jumbo.

C5.0 Customer Obligations

C5.1.

The Customer must ensure that an authorised representative is present to receive the product during the agreed delivery window.

C5.2.

If no representative is available, Clause C3.2(v) applies and risk transfers to the Customer once the product is delivered outside the property boundary.

C5.3.

The Customer is responsible for providing accurate delivery instructions, including site access requirements, placement directions, and contact details, Jumbo accepts no liability for placement, delays, or additional charges arising from unclear, incomplete, or inaccurate instructions.

C5.4.

The Customer must comply with all relevant workplace health and safety laws when directing or receiving deliveries and must not request Jumbo to perform any unsafe act or access unsafe locations.

C5.5.

If site conditions are unsafe or unlawful, Jumbo may refuse delivery, suspend service, and/or apply additional fees.

C6.0 Pricing, Payment, and Fees

C6.1.

Charges for product supply may be calculated based in net weight (tonnes), estimated volume (m³), or per load/unit rate basis, depending on product type and order specifications.

C6.2.

Where a weighbridge is used, the net chargeable weight is determined as the difference between gross and tare weight. Weighbridge dockets are final unless a clear and documented error is identified.

C6.3.

Jumbo may apply additional charges as outline in Section C8.0.

C6.4.

All Prices are exclusive of GST unless otherwise stated. GST will be applied in accordance with the law at the time of invoicing.

C6.5.

Jumbo may require upfront payment, deposit, or a valid credit account prior to supply.

C6.6.

Where a credit account exists, payment terms will be as per the General Terms, unless otherwise agreed in writing.

C6.7.

Failure to comply with payment terms may result in suspension of supply, recovery action, and/or enforcement of Jumbo’s security interests under the General Terms and PPSA.

C6.8.

Any disputes relating to invoiced amounts by be raised within seven (7) days of invoice issue date. Disputes will be handled in accordance with Clause 4.10 of the General Terms. Undisputed amounts must be paid in full by the due date notwithstanding any dispute.

C7.0 Liability and Indemnity

C7.1.

The Customer acknowledges that delivery and unloading of heavy materials carries inherent risks, including potential damage to driveways, surfaces, underground utilities, structures, or landscaping. Where delivery occurs at the Customer’s direction (including on-site placement or tipping inside property boundaries), all such risks are borne by the Customer.

C7.2.

Jumbo takes reasonable steps to deliver materials safely and in good condition but is not liable for any loss or damage arising from;

Unsafe or unsuitable site conditions;
Incorrect, incomplete, or unclear instructions provided by the Customer;
Placement of materials outside property boundaries in accordance with Clause C3.2(v);
Contamination, deterioration, or unauthorised use of materials once delivered.

C7.3.

The Customer indemnifies Jumbo against all claims, costs, losses, liabilities, and damages arising from:

Injury, property damage, or third-party claims resulting from delivery or placement at the Customer’s site or nominated location;
Breach of workplace health and safety laws, site safety obligations, or access requirements.
Misuse, mishandling, or resale of delivered products;
Any failure to comply with these terms or the General Terms.

C7.4.

This indemnity applies regardless of negligence, intent, or misconduct alleged and continues after delivery, collection, or completion of services.

C7.5.

C8.0 Additional Service Conditions and Charges

C8.1.

The Customer acknowledges that additional charges may apply in connection with, but not limited to:

Failed or delayed deliveries where access is obstructed, unsafe, or no representative is present;
Return handling or redelivery of undeliverable product;
Waiting or standby time caused by Customer delay;
After-hours, weekend, or public holiday deliveries made at the Customer’s request;
Cleaning, remediation, or recovery costs where unsafe or improper delivery instructions are given.

C8.2.

All such charges will be applied in accordance with the current Jumbo Fee Schedule, which:

Forms part of this Agreement;
Is published on Jumbo’s website and available upon request; and
May be updated from time to time without prior notice to the Customer.

C8.3.

The Customer agrees to pay all applicable charges as invoiced and acknowledges that failure to comply with this Annexure may result in suspension of deliveries, refusal of future services, and/or enforcement of Jumbo’s rights under the General Terms.

C8.4.

The Customer acknowledges that the services provided under this Annexure are subject to Clause 15 (Force Majeure) of the General Terms. Jumbo will not be liable for any failure or delay in performing its obligations under this Annexure where such failure or delay is caused by a Force Majeure Event as defined in the General Terms.

C9.0 Definitions

For the purposes of this Annexure, and in addition to the definitions provided in the General Terms, the following definitions apply:

Agreement: means the contractual arrangement formed between Jumbo and the Customer, comprising the General Terms and the relevant Annexure(s) that apply to the Services provided.
Delivered Product: means any recycled construction material supplied by Jumbo, including but not limited to crushed concrete, road base, aggregates, or fines.
Delivery Window: means the indicative timeframe provided by Jumbo for delivery, which may occur outside standard business hours and is subject to operational scheduling.
General Terms: means the Jumbo General Terms and Conditions (as amended from time to time), which form part of and are incorporated into this Agreement.
Nominated Location: means the site or delivery address specified by the Customer for delivery of the product, including kerbside or boundary delivery points where applicable.
Placement Instructions: means the Customer’s directions regarding where and how the product is to be placed or unloaded, whether inside property boundaries or at an external location.
Return Handling Fee: means a fee applied where delivery cannot be completed and the product must be returned, redelivered, or otherwise managed due to Customer fault.
Supplier or Jumbo: is given the meaning under the General Terms and Conditions.
End of Waste (EOW) Codes: means the regulatory instruments under the Environmental Protection Act 1994 (Qld) governing when a waste-derived material is no longer classified as waste and may be supplied as a resource.

Document Number: Privacy Policy v3.2 Publish Date: 05/08/2026

1.0 Definitions

For the purposes of this Policy:

APPs means the Australian Privacy Principles contained in Schedule 1 of the Privacy Act.

Credit Information, Credit Eligibility Information, Credit Reporting Body and Credit Provider have the meanings given to those expressions under the Privacy Act.

Group or Jumbo Group means Jumbo and each entity included within the definition of Jumbo.

Jumbo, we, our or us means:

Jumbo Resources Pty Ltd (ACN 695 924 282);
Jumbo Bins Pty Ltd (ACN 696 820 470);
Jumbo Crushing Pty Ltd (ACN 696 819 100);
Jumbo Recycling Pty Ltd (ACN 696 821 511); and
any of their current or future related entities, trading names and Related Bodies Corporate involved in the conduct of the Jumbo Group's operations.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether or not the information or opinion is true or recorded in a material form.

Privacy Act means the Privacy Act 1988 (Cth), as amended from time to time.

Privacy Officer means the person appointed by Jumbo to administer privacy matters under this Policy.

Related Body Corporate has the meaning given in the Corporations Act 2001 (Cth).

Sensitive Information has the meaning given under the Privacy Act and includes certain information concerning health, racial or ethnic origin, political opinions, religious beliefs, professional or trade association membership, trade union membership, sexual orientation, criminal records and biometric information.

2.0 Purpose

Jumbo is committed to protecting the privacy, confidentiality and security of personal information collected in connection with its business activities.

This Privacy Policy explains how Jumbo collects, holds, uses, discloses, secures and otherwise manages personal information and credit-related information.

Jumbo manages personal information in accordance with applicable Australian privacy laws, including:

the Privacy Act 1988 (Cth) (Privacy Act);
the Australian Privacy Principles (APPs);
Part IIIA of the Privacy Act, where applicable;
the Privacy (Credit Reporting) Code 2025, where applicable;
the Notifiable Data Breaches Scheme;
the Spam Act 2003 (Cth); and
other applicable Commonwealth, State and Territory laws.

This Policy applies to personal information concerning customers, prospective customers, suppliers, contractors, employees, former employees, employment applicants, guarantors, directors, representatives, drivers, site visitors and other individuals who interact with Jumbo.

3.0 Application of this Policy

This Policy applies to Personal Information collected or held by Jumbo in Australia or in connection with Jumbo's Australian operations, including information collected from individuals located overseas.

Each Jumbo entity is responsible for complying with applicable privacy obligations in relation to Personal Information that it collects or holds.

Personal Information may be shared between members of the Jumbo Group where reasonably necessary for Group administration, service delivery, employment, finance, compliance, risk management or other legitimate business purposes and where permitted by law.

4.0 Personal Information We Collect

The Personal Information collected by Jumbo depends on the individual's relationship and interactions with us.

Information we may collect includes:

4.1 Identity and contact information

Including:

name;
residential, postal or business address;
telephone number;
email address;
date of birth;
signature;
position or job title;
employer or business details; and
identity verification information.

4.2 Customer and business information

Including:

customer and account details;
ABN, ACN and business information;
authorised representative details;
service locations;
quotations, orders and service histories;
waste, recycling and disposal records;
delivery and collection records;
weighbridge and transaction records;

contracts and commercial correspondence;
complaint and dispute information; and
records relating to customer interactions.

Information relating solely to a company or other legal entity is generally not Personal Information. However, information identifying an individual associated with that entity may be Personal Information.

4.3 Financial and payment information

Including:

bank account details;
payment information;
transaction history;
outstanding balances;
direct debit or payment authorities;
billing information;
credit limits; and
information relevant to assessing or administering commercial credit.

Jumbo does not intentionally retain complete payment card information where it is unnecessary to do so.

4.4 Credit-related information

Where Jumbo provides goods, Services or Equipment under credit arrangements, Personal Information may include:

identification information;
credit applications;
credit enquiries;
commercial credit information;
information relating to payment history;
defaults or overdue amounts;
information obtained from publicly available sources;
information obtained from Credit Reporting Bodies where legally permitted;
information concerning directors or guarantors; and
information used to assess creditworthiness or recover outstanding debts.

4.5 Employment and workforce information

For employees, former employees, applicants and other workers, information may include:

employment applications and resumes;
qualifications, licences and competencies;
employment history and references;
remuneration and payroll information;
bank, tax and superannuation details;
attendance, timekeeping and leave information;
training and competency records;
performance and disciplinary records;
emergency contact information;
workplace communications;
vehicle, equipment or system usage information;
workplace incidents and investigations;
workers' compensation information; and
other information reasonably necessary to manage the employment or workplace relationship.

Certain employee records directly related to a current or former employment relationship may be exempt from the APPs under the Privacy Act. Jumbo nevertheless seeks to manage those records securely and in accordance with applicable employment, taxation, superannuation, work health and safety and other legal requirements.

The employee records exemption does not necessarily apply to applicants, contractors or other persons who are not employees.

4.6 Site, vehicle and operational information

Jumbo operates waste management, recycling, transport, equipment hire and related businesses. Information generated through these operations may include:

site access and visitor records;
driver and vehicle details;
vehicle registration information;
licence and competency details;
delivery and collection information;
weighbridge records;
GPS, fleet or vehicle telematics information where applicable;
equipment or system access records;
photographs or video relating to operational activities;
CCTV footage at Jumbo facilities where CCTV is installed; and
information concerning incidents, safety, environmental compliance or regulatory matters.

4.7 Communications

Jumbo may maintain records of communications including:

telephone calls;
email;
SMS and electronic messaging;
website enquiries;
complaints;
quotations and service instructions; and
other communications with Jumbo personnel.

Calls may be monitored or recorded where Jumbo has implemented call recording and where permitted by law. Appropriate notice will be provided where required.

4.8 Digital information

When an individual uses a Jumbo website, online portal or electronic service, Jumbo may collect information including:

IP address;
browser and device information;
login information;
website activity;
cookies and similar technologies;
security logs; and
system usage information.

Jumbo may use this information for security, system administration, analytics, website functionality and service improvement.

5.0 Sensitive Information

Jumbo will only collect Sensitive Information where it is reasonably necessary for its functions or activities and:

the individual has provided consent;
collection is required or authorised by law; or
another exception under the Privacy Act applies.

Sensitive Information may arise particularly in connection with employment, workplace health and safety, injuries, workers' compensation, emergency response, regulatory investigations or employment screening.

Jumbo will apply additional controls to Sensitive Information having regard to its nature and the potential consequences of unauthorised access or disclosure.

6.0 How We Collect Personal Information

Jumbo may collect Personal Information directly from an individual through:

account and credit applications;
contracts and agreements;
quotations and orders;
telephone, email, SMS or other communications;
Jumbo websites and electronic forms;
employment applications;
workplace systems;
site access processes;
service, collection, delivery and weighbridge transactions;
CCTV and security systems;
fleet, vehicle and operational systems; and
other dealings with Jumbo.

Jumbo may also obtain Personal Information from third parties including:

an individual's employer or authorised representative;
related entities within the Jumbo Group;
customers and suppliers;
referees;
contractors and service providers;
Credit Reporting Bodies;
debt collection agencies;
insurers and insurance brokers;
professional advisers;
recruitment providers;
government bodies and regulators;
publicly available registers and databases; and
other persons where the individual has authorised collection or the collection is otherwise permitted by law.

If Jumbo receives unsolicited Personal Information, it will determine whether the information could lawfully have been collected. Where it cannot reasonably be retained, Jumbo will take reasonable steps to destroy or de-identify it.

7.0 Why We Collect, Use and Disclose Personal Information

Jumbo may collect, hold, use and disclose Personal Information for purposes including:

establishing and managing customer accounts;
providing waste, recycling, transport, hire and associated Services;
processing orders, deliveries, collections and tipping transactions;
issuing quotations and invoices;
receiving and processing payments;
administering credit facilities;
assessing commercial and credit risk;
debt recovery;
verifying identity or authority;
communicating with customers, suppliers and other stakeholders;
managing supplier and contractor relationships;
recruitment and workforce administration;
payroll, superannuation and employee benefits;
work health and safety;
training, competency and performance management;
fleet, asset and facility management;
investigating incidents, complaints or suspected misconduct;
preventing and detecting fraud or unlawful conduct;
protecting Jumbo's personnel, property, systems and operations;
insurance and claims management;
legal, regulatory and environmental compliance;
responding to regulators, law enforcement bodies, courts or tribunals;
business planning, reporting and administration;
information technology and cyber security;
business continuity and disaster recovery;
improving Jumbo's Services and systems;
corporate transactions, restructuring or due diligence; and
any other purpose permitted or required by law.

Where Personal Information was collected for a particular purpose, Jumbo will not use or disclose it for an unrelated secondary purpose unless permitted under the Privacy Act or other applicable law.

8.0 If Personal Information Is Not Provided

Individuals are not required to provide Personal Information to Jumbo unless required by law or necessary for a particular transaction.

However, if requested information is not provided, Jumbo may be unable to:

establish or maintain an account;
provide Services;
approve credit;
process a payment or transaction;
assess an employment application;
permit access to a Jumbo site or system;
comply with a legal requirement; or
otherwise deal with the individual as requested.

Where practicable, individuals may interact with Jumbo anonymously or using a pseudonym. This will not generally be practicable where Jumbo needs to verify identity, establish a commercial relationship, provide Services, manage credit, meet safety requirements or comply with law.

9.0 Disclosure of Personal Information

Jumbo may disclose Personal Information where reasonably necessary to:

other members of the Jumbo Group;
contractors and subcontractors;
waste transport, processing and disposal providers;
equipment and service suppliers;
cloud, telecommunications and information technology providers;
banks and payment service providers;
Credit Reporting Bodies where permitted by law;
debt collection agencies;
insurers and insurance brokers;
accountants, auditors, lawyers and other professional advisers;
recruitment, payroll or workforce service providers;
customers where an individual is acting on behalf of a supplier or contractor;
government agencies and regulators;
environmental, workplace health and safety or transport regulators;
police and other enforcement bodies;
courts and tribunals; and
prospective purchasers, financiers or advisers in connection with a genuine proposed corporate transaction.

Jumbo will only disclose Personal Information where permitted or required by law, reasonably necessary for Jumbo's legitimate business activities, or otherwise with the individual's consent.

10.0 Overseas Collection, Storage and Disclosure

Jumbo conducts business using internal and cloud-based information systems and may collect Personal Information from individuals located in Australia or overseas.

Some cloud, information technology, communications or professional service providers may store, process or provide support access to information from locations outside Australia.

The countries in which information may be processed or accessed can vary depending on the particular provider, infrastructure and service being used.

Where Jumbo discloses Personal Information to an overseas recipient and APP 8 applies, Jumbo will take such reasonable steps as are required in the circumstances to ensure that the recipient handles the information consistently with applicable Australian privacy requirements, unless an exception under the Privacy Act applies.

Where practicable, Jumbo will identify relevant overseas locations in an applicable collection notice or otherwise make that information available.

11.0 Credit Reporting and Commercial Credit

Jumbo may provide goods, Services or Equipment on deferred payment or account terms. Accordingly, a Jumbo entity may constitute a Credit Provider for the purposes of the Privacy Act in relevant circumstances.

For commercial credit applications, Jumbo may collect Personal Information relating to directors, partners, proprietors, authorised representatives and guarantors for purposes including:

assessing an application for credit;
determining or reviewing credit limits;
verifying identity;
managing an account;
assessing financial or commercial risk;
recovering overdue accounts;
enforcing guarantees or security interests; and
preventing fraud.

Where legally permitted, Jumbo may obtain information from or disclose information to Credit Reporting Bodies, trade insurers, other credit providers, debt collectors or professional advisers.

The credit reporting requirements applying to consumer credit information differ from those applying to commercial credit information. Jumbo will handle regulated credit information in accordance with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2025 to the extent those requirements apply.

Where Jumbo proposes to disclose information concerning an individual to a Credit Reporting Body in circumstances requiring a statement of notifiable matters or other notification under credit reporting law, Jumbo will provide the applicable notification separately.

12.0 Direct Marketing

Jumbo may use Personal Information to communicate information about its Services, changes to Services, promotions or other matters that Jumbo reasonably considers may be relevant to an individual.

Jumbo will conduct direct marketing in accordance with the Privacy Act, Spam Act 2003 (Cth), Do Not Call Register Act 2006 (Cth) and other applicable laws.

An individual may request that Jumbo stop sending direct marketing communications at any time by:

using an unsubscribe facility contained in the communication; or
contacting Jumbo using the details in this Policy.

Jumbo will action valid opt-out requests within the period required by applicable law.

Operational communications, invoices, service notices, safety notices and other communications necessary to an existing business relationship are not necessarily marketing communications.

13.0 Data Quality

Jumbo takes reasonable steps to ensure that Personal Information it collects, uses and discloses is accurate, complete, up to date and relevant for the purpose for which it is being used or disclosed.

Individuals should notify Jumbo if their information changes or they believe information held by Jumbo is inaccurate.

14.0 Security of Personal Information

Jumbo takes reasonable technical and organisational steps appropriate to its operations to protect Personal Information from:

misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.

Security measures may include, as appropriate:

identity and access controls;
user authentication;
role-based permissions;
cyber security controls;
logging and monitoring;
device and network security;
physical site security;
cloud security controls;
backups and business continuity measures;
employee confidentiality obligations;
privacy and cyber security procedures;
staff training; and
controls over contractors and service providers.

No information system is completely immune from cyber security or security risks. Jumbo regularly reviews its systems and controls having regard to its operational risks and applicable legal requirements.

15.0 Retention and Destruction

Jumbo retains Personal Information only for as long as reasonably required for:

the purpose for which it was collected;
ongoing business or employment relationships;
legal, taxation, accounting and regulatory requirements;
insurance requirements;
environmental and workplace compliance;
contractual obligations;
dispute management;
actual or anticipated legal proceedings; or
another lawful business purpose.

Where Jumbo no longer requires Personal Information and is not legally required to retain it, Jumbo will take reasonable steps to destroy the information or ensure that it is appropriately deidentified.

This requirement also applies, where reasonably practicable, to Personal Information held within backups, archived systems and cloud environments under Jumbo's control.

16.0 Data Breaches

Jumbo maintains processes for identifying, assessing, containing and responding to suspected privacy and cyber security incidents.

Where Jumbo becomes aware of a suspected data breach, it will assess the circumstances and take reasonable steps to contain and remediate the incident.

Where a breach constitutes an Eligible Data Breach under the Notifiable Data Breaches Scheme, Jumbo will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Jumbo may also notify insurers, law enforcement bodies, cyber security authorities, regulators, affected business partners or other persons where reasonably necessary or legally required.

17.0 Access to Personal Information

Subject to exceptions permitted by law, an individual may request access to Personal Information Jumbo holds about them.

Jumbo may require reasonable evidence of identity before providing access.

Jumbo will respond to access requests within a reasonable period and will generally provide access in the manner requested where reasonable and practicable.

Jumbo may refuse access where permitted by law, including where providing access would:

create a serious threat to another person's life, health or safety;
unreasonably impact the privacy of another person;
relate to existing or anticipated legal proceedings;

reveal commercially sensitive evaluative information;
prejudice an investigation;
be unlawful; or
otherwise fall within an applicable exception.

Where required by law, Jumbo will provide written reasons for refusing access and information about available complaint mechanisms.

18.0 Correction of Personal Information

An individual may request that Jumbo correct Personal Information about them that is inaccurate, out of date, incomplete, irrelevant or misleading.

Where Jumbo is satisfied that information requires correction, it will take reasonable steps to correct that information having regard to the purpose for which it is held.

Where Jumbo refuses a correction request, it will provide written reasons where required by law and advise the individual of available complaint mechanisms.

19.0 Employee Records

Nothing in this Policy is intended to remove or limit any employee records exemption available to Jumbo under section 7B of the Privacy Act.

Where an employee record is exempt from the APPs, Jumbo may collect, hold, use or disclose that information where reasonably connected with the individual's current or former employment relationship, subject to other applicable laws and Jumbo policies.

Information concerning unsuccessful applicants, prospective employees, contractors and other workers may remain subject to the Privacy Act and will be managed accordingly.

20.0 Government-Related Identifiers

Jumbo may collect government-related identifiers where reasonably necessary or required by law, including:

Tax File Numbers;
driver's licence numbers;
Medicare or workers' compensation information where applicable; and
other government-issued identifiers.

Jumbo will not adopt a government-related identifier as its own identifier, or use or disclose such an identifier, except where permitted or required by law.

21.0 Privacy Complaints

An individual who believes Jumbo has breached this Policy, the APPs or another applicable privacy obligation may contact Jumbo's Privacy Officer.

Complaints should provide sufficient information to enable Jumbo to identify the matter and investigate the concern.

Jumbo will:

acknowledge the complaint as soon as reasonably practicable;
investigate the circumstances;
seek further information where reasonably required; and
provide an outcome within a reasonable period.

Jumbo will endeavour to resolve complaints directly and appropriately having regard to the nature and seriousness of the matter.

If an individual is dissatisfied with Jumbo's response, they may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

22.0 Contacting Jumbo

Requests concerning access, correction, privacy complaints or questions regarding this Policy may be directed to:

Privacy Officer
Jumbo Group
PO Box 455
Narangba QLD 4504
Email: [email protected]
Telephone: 1800 458 626

Requests may be made in writing or by another reasonable method. Jumbo may require verification of identity before releasing Personal Information.

23.0 Automated Decision-Making

Jumbo may use computer systems, software and automated processes to assist with business administration, operational management, security, financial processing and risk management.

Where Jumbo uses Personal Information in automated decision-making in circumstances requiring disclosure under the Privacy Act, Jumbo will maintain information in this Policy concerning:

the kinds of Personal Information used by the relevant computer programs;
the kinds of decisions made solely by those programs; and
the kinds of decisions for which those programs perform a substantial and direct role in making the decision.

Jumbo will review this section as required where its use of automated systems changes or additional statutory requirements commence.

24.0 Changes to this Policy

Jumbo may update this Policy from time to time to reflect:

changes to Jumbo's operations;
changes to technology or information systems;
changes to the Jumbo Group;
changes to law or regulatory guidance; or
changes to Jumbo's information-handling practices.

The current version will be published on Jumbo's website.

Material changes may also be communicated by other reasonable means where appropriate.

25.0 Interaction with Other Documents

This Policy should be read together with any applicable:

Privacy Notice;
Credit Application;
employment or contractor documentation;
website collection notice;
customer agreement;
Jumbo General Terms and Conditions; and
other specific privacy or collection notices issued by Jumbo.

Where a specific collection notice provides additional information about a particular collection of Personal Information, that notice applies in addition to this Policy.

Nothing in this Policy excludes, restricts or modifies any right or obligation that cannot lawfully be excluded, restricted or modified.